PRIVACY POLICY

Effective Date: November 14, 2025

This Privacy Policy explains how McTavish Counselling ("we," "us," or "our") collects, uses, discloses, and protects your personal information in accordance with the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy legislation.

Information We Collect

We may collect the following types of personal information:

Contact information (name, email address, phone number, mailing address)

Information you provide through contact forms, email inquiries, or service requests

Technical information (IP address, browser type, device information)

Usage data through cookies and similar technologies

How We Use Your Information

We use your personal information to:

Respond to your inquiries and provide requested services

Process appointments and maintain client records

Send administrative communications about our services

Comply with legal obligations

Improve our website and services

Consent

By providing us with your personal information, you consent to our collection, use, and disclosure as described in this Privacy Policy. You may withdraw your consent at any time by contacting us, subject to legal or contractual restrictions.

Disclosure of Information

We do not sell, trade, or rent your personal information. We may disclose your information only:

With your explicit consent

To comply with legal obligations or court orders

To protect our rights, safety, or property

To trusted service providers who assist in operating our website (bound by confidentiality agreements)

Security

We implement reasonable security measures to protect your personal information from unauthorized access, disclosure, or destruction. However, no internet transmission is completely secure, and we cannot guarantee absolute security.

Retention

We retain personal information only as long as necessary to fulfill the purposes for which it was collected or as required by law.

Your Rights

Under Canadian privacy law, you have the right to:

Access your personal information we hold

Request corrections to inaccurate information

Withdraw consent for certain uses

File a complaint with the Privacy Commissioner of Canada

Cookies

Our website uses cookies to enhance user experience. You can control cookies through your browser settings, though some website features may not function properly without them.

Third-Party Links

Our website may contain links to third-party sites. We are not responsible for the privacy practices of these external sites.

Children's Privacy

Our services are not directed to individuals under 16. We do not knowingly collect personal information from children under 16 without parental consent.

Updates to This Policy

We may update this Privacy Policy periodically. The "Effective Date" at the top indicates the latest revision. Your continued use of our services after changes constitutes acceptance of the updated policy.

Contact Information

For questions about this Privacy Policy or to exercise your privacy rights, please contact:

McTavish Counselling
jordie@mctavishcounselling.com

For privacy concerns not satisfactorily addressed by us, you may contact: Office of the Privacy Commissioner of Canada
Toll-free: 1-800-282-1376
Website: www.priv.gc.ca